An opportunity to partner with a scaled, profitable Indian customer experience (CX) and business process management (BPM) company with strong domestic market presence and growing international ambitions.
The Company has previously filed a DRHP in connection with a proposed public listing, demonstrating institutional governance standards and operational transparency.
The business servs large Indian enterprises, multinational corporations operating in India, and mid-sized domestic brands.
Business Snapshot
- Geographic Revenue Mix: 100% India (domestic)
- Operational Footprint: 24 delivery centers across 12 cities
- Language Capability: 13+ Indian languages
- Industries Served: 10+ sectors
- Contract Tenure: 1–3 years
- Client Profile: Large corporates, MNCs with India operations, and established Indian enterprises
Core Capabilities
- Inbound & outbound contact center operations
- Voice and nonvoice customer support
- Email, chat, and digital engagement
- Technical support & customer lifecycle management
BPM & Back-Office Solutions
- Process outsourcing
- Data management
- Customer acquisition & retention programs
- Industryspecific support services
Deep India Platform
- PANIndia delivery presence across 24 sites
- Multicity redundancy and scalable capacity
- Access to diverse talent pools
- Strong regional language capabilities (13+ Indian languages)
Established Domestic Client Base
- Longterm relationships with 1–3 year contracts
- Exposure across more than 10 industries
- Strong recurring revenue base
Proven Execution Track Record
- Scaled operations over multiple years
- Experience working with large enterprise accounts
- Institutional governance readiness (prior public listing process)
The Company is entering a strategic inflection point focused on:
International Expansion
- Actively pitching to USbased clients
- Positioning India as a costefficient global delivery hub
- Leveraging execution strength to service international brands
Service Diversification
- Expanding highervalue digital CX offerings
- Enhancing automation and technology integration
- Moving up the value chain beyond traditional BPO
Currency: USD
Target Price / Revenue: TBD
Target Price / EBITDA: TBD
