An opportunity to partner with a scaled, profitable Indian customer experience (CX) and business process management (BPM) company with strong domestic market presence and growing international ambitions.
The Company has previously filed a DRHP in connection with a proposed public listing, demonstrating institutional governance standards and operational transparency.
The business serves large Indian enterprises, multinational corporations operating in India, and mid-sized domestic brands.
Business Snapshot
Geographic Revenue Mix: 100% India (domestic)
Operational Footprint: 24 delivery centers across 12 cities
Language Capability: 13+ Indian languages
Industries Served: 10+ sectors
Contract Tenure: 1–3 years
Client Profile: Large corporates, MNCs with India operations, and established Indian enterprises
Core Capabilities
Inbound & outbound contact center operations
Voice and non-voice customer support
Email, chat, and digital engagement
Technical support & customer lifecycle management
BPM & Back-Office Solutions
Process outsourcing
Data management
Customer acquisition & retention programs
Industry-specific support services
Deep India Platform
PAN-India delivery presence across 24 sites
Multi-city redundancy and scalable capacity
Access to diverse talent pools
Strong regional language capabilities (13+ Indian languages)
Established Domestic Client Base
Long-term relationships with 1–3 year contracts
Exposure across more than 10 industries
Strong recurring revenue base
Proven Execution Track Record
Scaled operations over multiple years
Experience working with large enterprise accounts
Institutional governance readiness (prior public listing process)
The Company is entering a strategic inflection point focused on:
International Expansion
Actively pitching to US-based clients
Positioning India as a cost-efficient global delivery hub
Leveraging execution strength to service international brands
Service Diversification
Expanding higher-value digital CX offerings
Enhancing automation and technology integration
Moving up the value chain beyond traditional BPO
Currency: USD
Target Price / Revenue: TBD
Target Price / EBITDA: TBD
